FREQUENTLY ASKED QUESTIONS (FAQS)
RETURNS
At Clutch & Co, we want you to be 100% satisfied with your purchase.
Eligibility for Returns
You may return your item for a refund or a product-only store credit if:
- The item is returned within 21 days of purchase
- The item is unused and in its original packaging
- Proof of purchase is provided
(Please note: shipping fees are non-refundable.)
How to Request a Return or Exchange
- Email us at info@clutchandco.com.au
- Include your order number
- Specify the item(s) and size(s) you would like as a replacement, or if you prefer a refund/store credit
Our team will guide you through the next steps once your request is received.
Return Shipping Costs
Return shipping fees are the responsibility of the customer.
We do not currently offer free return shipping.
DELIVERY
Orders are picked and packed within 1–2 business days.
Delivery to Australian metro, regional and interstate locations typically takes 24–48 hours once shipped.
You will receive a Auspost tracking number as soon as your order is on its way.
We now also ship to the United States (all 50 states) and New Zealand, with flat-rate shipping costs applied at checkout.
Size Chart - Men’s: The Eco Polos, Ultra Polos, Hybrid Puffer Vest & 1/4 Zip Range:
Men’s Tapered Chino Pant, Golf Stretch Pant & Short: Measurement Guide
Performance Jogger Pant Measurement Guide
Women’s 1/4 Zip Tops & Hybrid Puffer Vest - Measurement Guide
Please note; size chart measurements refer to body measurements, not garment.
Wholesale Opportunities
We have a growing number of open wholesale accounts. If you’re looking to stock Clutch & Co products, we’d love to explore the opportunity with you.
We have a sales agents & representatives available to present samples, wholesale price list and future range boards upon request.
To learn more or start a conversation, please contact us and our team will get back to you shortly.